Audio Video Help
Should your issues require further technical assistance, please visit the support pages for each of the players:
QuickTime Support: www.info.apple.com/usen/quicktime/
Windows Media Player Support: support.microsoft.com
To Play a Video:
1.) Choose your Player preference (QuickTime or Windows Media Player)
2.) Choose your bandwidth setting. If you have a broadband connection (DSL, Cable Modem or T1 or faster) choose broadband. If you have at least a 56k modem connection, please choose modem.
Your video should load and start playing in a few seconds if you are using a true broadband connection. If you are on a 56k modem, your video make take as long as a few minutes to start playing.
A 400 MHz PowerPC G3 or faster Macintosh computer.
At least 128MB of RAM
Mac OS X v10.1.5; v10.2.3 or later
A Pentium processor-based PC or compatible computer
At least 128MB of RAM
Frequently Asked Questions
Question: I have a broken QuickTime or Windows Media Player logo on my web page, what do I do?
Answer for QuickTime: If you are using QuickTime, visit the QuickTime Web site (www.apple.com/quicktime/ ). A dialog box will appear to confirm installation of the QuickTime ActiveX control. Accept the QuickTime ActiveX control. The software will download and install.
Answer for Windows Media Player: If you are using Windows Media Player, visit the Windows Media Player web site and download the latest version of Windows Media Player. www.microsoft.com/windows/windowsmedia/download/default.asp Follow the installation instructions. Note: you may have to restart your computer.
Question: Why won’t content play?
Answer: The server may be down, the file may not be in a supported format, the content may have been moved, or the URL to the content may be wrong. In some cases, network congestion may cause the player to time out; keep trying, or try again later when the network is less congested.
Question: Why can I play content from some sites, but not this site?
Answer: You may be behind a firewall that doesn’t have the appropriate ports opened for use with the QuickTime or Windows Media Players. Check with your system administrator
Question: I see video but do not hear audio?
Answer: Check the speaker connections to your computer. Make sure the volume is up on your computer and your speakers. Make sure your sound card is functioning properly.
Adjusting your QuickTime Player Preferences:
In Windows, to adjust preferences for QuickTime Player, choose Edit > Preferences > Player Preferences. To set Internet connection speed and other options, choose Edit > Preferences > QuickTime Preferences.
Player Menu in the top right hand side of your screen and choosing Preferences.
Adjusting your Windows Media Player Preferences:
In the Mac on OSX, your Preferences can be reached by going to the Windows Media Player Menu in the top right hand side of your screen and choosing Preferences.
On the PC, you can get to the Preferences by going to the View Menu and choosing options.